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　　雅思口語P3話題素材：排隊的經歷        本文為大家分享雅思口語素材，更多雅思備考干貨，請關注培頓 教育，需要雅思課程可以在線預約試聽

　　排隊的經歷

　　Part3

　　Do you think waiting is harder now?

　　I think it's easier to wait now than in the past. In the past, people could only chat or be in a daze when waiting, but now there are many portable electronic products that can be used for entertainment to pass the time, such as watching TV dramas on a tablet while waiting, playing games with friends on a mobile phone, and so on. These activities make the waiting time less painful than it used to be.

　　Why some companies provide poor customer service?

　　In my opinion, such kind of companies do not pay much attention to customer experience. One of the reasons may be that the company have unique products, which means customers must purchase the company's products and services to solve their problems. It can also be that the company's corporate culture is not humanistic, and it does not care about the feelings of consumers. If there are substitutes in the market, I think such companies will not succeed for a long time.

　　Do you prefer human being or robot customer service?

　　I prefer manual service, because manual service can know the needs of users more accurately and help customers to solve problems quickly. For example, once when I made an express complaint call, it was intelligent voice that answered my call. Because the cause of the matter was a little complicated, it could not understand my needs very well. It was a waste of time to repeat it. I think manual service can solve problems more quickly and flexibly.

　　How can improve the customer service?

　　There are several ways to improve the customer service. First, the company should understand the needs of consumers and produce products that meet the requirements of users. Secondly, the company should organize more employees training and tell staff to be polite and respectful in the process of communicating with customers. Third, the company can optimize the service process to make the whole service process simpler, which can not only meet the needs of consumers and solve problems, but also save time and improve the efficiency.